Serving the United States & Canada

Cancellation and Refund Policy

Cancellation

Facility Providers/In-Home Care Agencies
A Provider or Agency can cancel their subscription (s) for any reason up to three days from the purchase date and receive a full refund. Cancellations are accepted via fax, email or through your Carewatchers account and must be received by the stated cancellation deadline. Cancellation requests must include the name of the purchaser and the transaction number or reference number. Refunds are credited back to the original credit card used for payment. Refunds are issued within 14 days of cancellation. Cancellations received after the stated deadline (three days from the date of purchase) will not be eligible for a refund.

Refunds

Facility Providers
Carewatchers offer facility providers two subscriptions a month-to-month subscription and a one year subscription. Subscriber can cancel their subscription(s) for any reason up to three days from the purchase date and receive a full refund. If the provider is eligible, Carewatchers will issue the refund within 14 days, and Carewatchers will not issue a refund after the three-day deadline. There is no refund for the one year subscription after the initial three day period from the purchase date. After the first month of service, the month to month subscriber must cancel their subscription three days before the end of the billing cycle date to be eligible for a refund. Carewatchers will charge your credit card each month until you cancel the subscription in writing via fax, email, or through your Carewatchers account.

In-Home Care Agencies
Carewatchers offers two subscriptions a month-to-month subscription for $24.95, and a one year subscription for $250. Subscriber can cancel their subscription(s) for any reason up to three days from the purchase date and receive a full refund. If the agency is eligible, Carewatchers will issue the refund within 14 days, and Carewatchers will not issue a refund after the three-day deadline. There is no refund for the one year subscription after the initial three day period from the purchase date. After the first month of service, the month to month subscriber must cancel the subscription three days before the end of the billing cycle date to be eligible for a refund. Carewatchers will charge your credit card each month until you cancel the subscription in writing via fax, email, or through your Carewatchers account.

Send your request to: email: [email protected] or Fax: 425-440-0962