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Cancellation and Refund Policy

Carewatchers is a placement and referral agency that helps providers fill their vacancies, as well, for agencies to get new clients. Carewatchers includes the provider’s or agencies telephone number in our listings, which enables the potential resident or client to call the provider or agent direct. Carewatchers regrets that some providers/agencies have used our referral service to receive referrals from residents/clients and then request a refund. Carewatchers cannot absorb the costs of fictitious refunds. It is for this reason our refund policy is as follows:

Cancellation

Facility Provider/In-Home Care Agency
A Provider or Agency can cancel their subscription (s) for any reason up to three days from the date of purchase and receive a full refund. Cancellations will be accepted via fax or e-mail and must be received by the stated cancellation deadline. Cancellation requests must include the name of the purchaser and/or transaction number. Refunds will be credited back to the original credit card used for payment. Refunds will be issued within 14 days. Cancellations received after the stated deadline, (three days from the date of purchase) will not be eligible for a refund.

Send your request to: Fax: 425-440-0962 or [email protected]

Refunds

Facility Provider
Carewatchers offers two subscriptions, a six month and a one-year. There are two instances a provider may receive a refund; (a) provider can receive a full refund if requested in writing via fax or e-mail up to 3 days from the date of purchase. A full refund will be issued within 14 days. No refund will be issued after the 3-day deadline. (b) only if a provider is terminated by Carewatchers for violations due to abuse, neglect or violating resident’s rights. Carewatchers will pro-rate the subscription based on the termination date of the subscription and refund the difference. Example: One Year Subscription - if a provider signs up in January and is terminated by us in June, Carewatchers will refund to the provider one-half of the one year subscription. The same applies to a six-month subscription.

In-Home Care Agency
Carewatchers offers two subscriptions, a six month and a one year. There is only one instance an In-Home Care Agency may receive a refund; (a) If an agency requested in writing via fax or e-mail up to 3 days from the date of purchase. No refund will be issued after the 3-day deadline.

Send your request to: Fax: 425-440-0962 or [email protected]