Serving the United States & Canada

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Cancellation and Refund Policy

Carewatchers is a placement and referral agency that helps providers fill their vacancies, as well, for agencies to get new clients. Carewatchers includes the provider’s or agencies telephone number in our listings, which enables the potential resident or client to call the provider or agent direct. Carewatchers regrets that some providers/agencies have used our referral service to receive referrals from residents/clients and then request a refund. Carewatchers cannot absorb the costs of fictitious refunds. It is for this reason our refund policy is as follows:

Cancellation

Facility Provider/In-Home Care Agency
A Provider or Agency can cancel their subscription (s) for any reason up to three days from the purchase date and receive a full refund. Cancellations are accepted via fax or email and must be received by the stated cancellation deadline. Cancellation requests must include the name of the purchaser and the transaction number. Refunds are credited back to the original credit card used for payment. Refunds are issued within 14 days of cancellation. Cancellations received after the stated deadline (three days from the date of purchase) will not be eligible for a refund.

Send your request to: Email: [email protected] or Fax: 425-440-0962

Refunds

Facility Provider
Carewatchers offers three subscriptions, a six month, one year, and a month to month. There are two instances a provider may receive a refund; (a) provider can receive a full refund if requested in writing via fax or email up to 3 days from the day of purchase. Carewatchers will issue a full refund within 14 days. No refund will be issued after the 3-day deadline. (b) only if Carewatchers terminates a provider for violations due to abuse, neglect, or violating residents' rights. Carewatchers will pro-rate the subscription-based on the termination date of the subscription and refund the difference. Example: One Year Subscription - if a provider signs up in January and is terminated by us in June, Carewatchers will refund the provider one-half of the one-year subscription. The same applies to a six-month subscription. Carewatchers does not offer a refund for our month to month subscription. The subscriber must cancel the subscription 3 days before the end of the billing cycle date. Carewatchers will charge your credit card each month until you cancel the subscription in writing via fax or email.

In-Home Care Agency
Carewatchers offers three subscriptions, a six month, one year, and a month to month. There is only one instance an In-Home Care Agency may receive a refund; (a) If an agency requested in writing via fax or email up to 3 days from the purchase date. No refund will be issued after the 3-day deadline. Carewatchers does not offer a refund for our month to month subscription. A subscriber can cancel the month to month subscription at any time before their next billing cycle. Carewatchers will charge your credit card each month until you cancel the subscription in writing via fax or email.

Send your request to: email: [email protected] or Fax: 425-440-0962