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Cancellation and Refund Policy

Carewatchers is a placement and referral agency that helps providers fill their vacancies. Carewatchers refers residents to providers when we receive calls from family members, hospitals, skilled nursing facilities, health care professionals, retirement communities, rehab facilities, community organizations and others. We include the provider’s telephone number in our directory enabling the potential residents to call the provider direct.

Carewatchers regrets that some providers have used our referral service to receive referrals from residents and then request a refund. Carewatchers cannot absorb the costs of fictitious refunds. It is for this reason our refund policy is as follows.

Cancellation

Provider can cancel their subscription for any reason and receive a full refund. Cancellations will be accepted via fax or e-mail, and must be received by the stated cancellation deadline. Cancellation requests must include the name of the purchaser and/or transaction number. The deadline to receive a cancellation refund for your subscription is up to 3 days from the date of purchase. Cancellations received after the stated deadline will not be eligible for a refund. Refunds will be credited back to the original credit card used for payment. Refund will be issued within 14 days.

Send your request to: Fax: 425-440-0962 or [email protected]

Refunds

Carewatchers offers two subscriptions, a six month and a one year. There are two instances a provider may receive a refund; (a) Provider can receive a full refund if requested in writing via fax or e-mail up to 3 days from the date or purchase. No refund will be issued after the 3-day deadline. A full refund will be issued within 14 days. (b) Only if a provider is terminated for violations due to abuse, neglect or violating resident’s rights, Carewatchers will pro-rate the subscription based on the termination date of the subscription and refund the difference. Example: One Year Subscription - if a provider signs up in January and is terminated by us in June, Carewatchers will refund to the provider one-half of the one year subscription. The same applies to a six-month subscription.

Send your request to: Fax: 425-440-0962 or [email protected]